Welcome to our Privacy Policy hub. We set out clearly what data we collect, why we use it, how we share it and what rights you have. This introduction outlines the purpose of the policy and directs readers to the following detailed sections to help you better understand how your privacy is protected.
Information we collect
As part of our Privacy Policy we collect different categories of information: identity (name, date of birth), contact details (email address, telephone number), payment information, transaction history, technical data (IP addresses, device identifiers), preferences and interactions with our services. This information allows us to improve the user experience, prevent fraud and ensure legal compliance.
How we collect your information
We collect your information in several ways: directly when you complete a form or create an account, through transactions and communications, automatically via cookies and trackers, and from partners or public sources. These methods are described in detail in our Privacy Policy to ensure transparency and give you choices about how your data is used and retained.
How we use your information (and legal basis)
We use your information to provide and improve our services, perform contracts, process payments and prevent fraud. The legal bases include performance of a contract, consent where required, compliance with legal obligations and our legitimate interests for security and analytics. For more details, see our Privacy Policy.
How we share your information
Under our Privacy Policy we share your information only with providers and partners necessary to deliver the services: payment providers, analytics tools, fraud prevention services and legal authorities when required by law. We require strict contractual agreements and technical measures to protect your data prior to any transfer.
Cookies and tracking technologies
We use cookies and other tracking technologies to improve the experience, analyse usage and personalise content. Some cookies are essential for operation, others enable analytics or targeted advertising. You can manage your preferences via your browser settings or our banner and consult our Privacy Policy to learn more about purposes and retention periods.
Data retention
We retain your data only for as long as necessary to fulfil the purposes set out in our Privacy Policy, comply with legal obligations and resolve any disputes. Retention periods vary depending on the nature of the data: account information, transaction histories, technical data. Strict criteria determine retention periods and measures for deletion or anonymisation.
Data security
We protect your information with robust technical and organisational measures: encryption of data in transit and at rest, strict access controls, regular audits and staff training. Backups, vulnerability testing and incident response plans ensure continuity. For more details, see our Privacy Policy.
Your privacy rights and choices
You have clear rights regarding your data: access, rectification, erasure, restriction, objection and portability. You can exercise these rights at any time via your account area or by contacting our Data Protection Officer. To manage your tracking and cookie preferences, see your settings or our Privacy Policy. We respond promptly and transparently.
International data transfers
When your data is transferred outside the European Union, we apply appropriate safeguards to protect your privacy: standard contractual clauses, adequacy decisions, technical measures such as encryption, and audits of our processors. For more details, see our Privacy Policy or contact our Data Protection Officer. We strictly comply with French law.
Children's privacy
Our Privacy Policy pays special attention to children's and minors' data. We do not knowingly collect personal information from individuals who are below the legal age to consent without parental permission. If we discover such data has been provided, we will take swift steps to remove it. For more details, see our Privacy Policy or contact our Data Protection Officer.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legislative, technical or operational changes. Any change will be published on our site with the updated date and, where necessary, we will notify you by email. Please check the Privacy Policy regularly to stay informed of updates.
